FAQ
Shipping
Domestic Shipping
Standard shipping is 3-5 business days. Express shipping is available. Once order is placed, you will receive an email confirmation and tracking number.
Pick up option is available for Chicagoland orders. Please select the option during the order process. An email confirmation will be provided with pick up instructions. Orders will be held for 24 hours.
International Shipping
International shipping is available and pricing will depend on destination and weight of items.
Privacy Policy
The Pump Palace does not and will not share customer information with any third parties or businesses. Information including name, address, and card information are used solely to complete transactions.
Returns
How to Return
Customers have 14 days to make a return. Whether in person or through postage, items must be unworn and have no signs of physical damage. Refunds will be issued within 24-48 hours upon return of items.
Please note: Bank procedures may vary and delay refunds.
Lost or Stolen Items
The Pump Palace is not responsible for any lost or stolen items. Please double check information before proceeding to checkout.
Exchanges
If product and size is available, an exchange may occur. Exchanges must be local. If product is sold out an exchange will be offered, if declined then a full refund will be issued.